Shipping and Returns

At La Merceria customer satisfaction is our number one priority, we strive to process your order as quickly and efficiently as possible. All orders will be processed within 3-7 days.  Once we have processed  your order we will email you a notification that your purchase has shipped and provide you with tracking information. 

Shipping Rates

Shipping will be applied based on weight and location at checkout.  All orders will be mailed out within 3-7 days, with insurance.  We use Canada Post as we find is the most reliable and efficient at this point for our products.  Please double check the address you supply to ensure it is correct as we will not be responsible for orders mailed out to incorrect addresses.

Shipping to Canada:
0-0.5 Kg - $7.50
0.5-1 Kg - $13.00
1.1-1.7 Kg - $15.00
1.8-3 Kg - $20.00
3.1-10 Kg - $30.00

Shipping to US:
0-0.5 Kg - $10.00
0.6-1.2 Kg - $15.00
1.3-1.9 Kg - $20.00
2-3 Kg - $25.00
3.1-5 Kg - $32.00
5.1-10 Kg - $40.00

International Shipping:
0-1 Kg - $22.00
1.1-1.6 Kg - $35.00
1.7-3.4 Kg - $48.00
3.5-5.0 Kg - $70.00
5.1-13 Kg - $100.00
13.1-17 Kg - $150.00

La Merceria is not responsible for any duties, taxes or brokerage fees that may be incurred for  international shipping. Also any additional shipping costs, customs fees and taxes incurred for rejected or returned to shipper packages will be the responsibility of the customer.

Returns 

We gladly accept returns within 7 days of the delivery date. Items returned to us must be in original, unused,  re-sellable condition. Once the items are back in our possession we will refund your money. Please contact us at info@lamerceria.ca  and we  will give you specific instructions regarding your return. We will also provide you with an authorization number to be included in your shipment.

Shipping fees for returned items are the responsibility of the customer.

For any damaged items due to shipping please notify us within 3 days of receiving the order and we will gladly arrange for new products to be mailed out to you or a refund.

All Pantry/Food items are final sale.